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Terms and conditions

Any use of the Occasions for All website is subject to the user agreeing to the following Terms and Conditions.

These conditions shall apply to all online transactions between Occasions for All (“Occasions for All”) and any person, firm or company (“the Purchaser”) placing an order online with Occasions for All for the manufacture and/or supply of any goods (“the Goods”). Occasions for All, by accepting any order for Goods from the Purchaser, agrees to sell and the Purchaser agrees to purchase such Goods at the price stated on Occasions for All website and on the sole basis of the terms and conditions of Occasions for All stated herein.


Prices for Goods include Occasions for All standard packaging, and postage or carriage.
In the unlikely event that an incorrect price is shown on our website, Occasions for All reserves the right to abstain from fulfilling the order at that price.  The customer will be notified by email informing them of the correct price, and given the choice to proceed with the order.


Occasions for All provides a secure payment system. Payments can be submitted online using PayPal or there is the option to pay by card  The Purchaser should see a padlock in their browser status bar which indicates that the encryption is taking place. Credit card payments can be made using Visa, Mastercard, Eurocard, Discover, American Express, and Maestro.

Goods will only be despatched once payment has been received in full.


Occasions for All will endeavour to despatch orders within 24 hours of receipt (on week days & sat morning only).  The delivery prices listed on the web site are for delivery service within the UK mainland.  Delivery to the Scottish Highlands and outside the UK mainland should be between 2-7 days, depending upon the destination.

If you are the purchaser/recipient of the parcel and have been provided with a  tracking number, you can check the progress of your order by using the 'Track a parcel' link on the associated website, Simply put the number in to the search bar and click 'Go',  Most providers have excellent online tracking capability you will know when it has been delivered. 

MyHermes deliveries are required to receive a signature in order to complete the delivery. Your courier will automatically make three attempts to deliver your parcel, usually on consecutive days, before returning the parcel to the depot to await further instructions. If you have missed the first attempt, they will leave a card notifying you of the next delivery date. In most cases, your courier will leave a contact number so you can get in touch directly to reschedule a delivery. Note: As the couriers are self-employed they are not obliged to leave a contact number.

 We will make every effort to deliver within the time stated but we will not be liable for any loss caused to you by late delivery.  If your gift is not delivered within the estimated delivery time which we quote, please contact us by email and we will do our utmost to ensure that your gift is received as quickly as possible.

 If Occasions for All is unable to rectify the problem, having tried to make contact with the Purchaser, then the Goods will be returned to Occasions for All . Thereafter, the Purchaser will incur a re-delivery charge to deliver the Goods again at twice the original cost, since Occasions for All will have incurred a return charge by the carrier. The Purchaser will also be charged for any items which have become unsuitable for sale and need replaced.

Shortly after placing an order an we will send an email to advise the purchaser to track their order.  The purchaser will need to login to obtain a parcel tracking number which will be available on the date of dispatch.  At this point it becomes the responsibility of the purchaser to track their parcel. If a parcel has been delivered and signed for Occasions for All will not be alerted to any problems.  All queries must be received within 3 working days of an expected delivery date.


Occasions for All need to state that deliveries to a hotel or hospital address may not be personally delivered to the requested recipient by myHermes (delivery agent).  Occasions for All is restricted by the fact that many deliveries which are made to hotels or hospitals are made to a central delivery point such as the main reception, the concierge or the post room (central delivery point).  Tracking may not be available for all deliveries.  Hospital deliveries are often delivered in 'one batch of parcels' which means individual parcel tracking is not possible.

Regrettably, it is impossible for Occasions for All to be responsible for the actions of other people working within the hotel or hospital where delivery is being made.  Occasions for All part in the delivery process has been completed once a gift has been delivered to and received by a member of the staff at the central delivery point.  Occasions for All are unable to influence or control the movement or rate of movement of a parcel within the hotel or hospital, especially to determine or guarantee how quickly they will be received by the recipient.  It is the responsibility of the customer to telephone the hotel or hospital before ordering to inquire about their policies.

Although Occasions for All will try to help locate a gift which has not been received by the recipient within a hotel or hospital, we consider the limit of our guarantee and involvement finishes on proof of delivery to the central delivery point, not the recipient.  Should you discover that the guest will not be arriving at the hotel or hospital on the date expected, will not be arriving at all, or has moved location within the hotel or hospital, regrettably Occasions for All will not be able to take responsibility for the parcel, it will become the responsibility of the person ordering the gift to advise the hotel or hospital on what action to take regarding their parcel.


The Purchaser should inform Occasions for All immediately of any problems by  Email: Complaints are taken very seriously by Occasions for All and will be investigated as soon as they are brought to our notice.  We will endeavour to rectify any problems as soon as possible. Please note that the Purchaser is also welcome to contact Occasions for All on any issue relating to their order on the email listed above. Occasions for All operating hours are from 09:00am GMT to 17:00pm GMT, Monday to Friday only.


If the Goods are damaged the Purchaser should contact Occasions for All within 3 days of receipt of Goods. Damaged Goods must be returned to Occasions for All, 1 fisher Close, Thrapston, Kettering, Northamptonshire, NN14 4UB, U.K. suitably packaged. Occasions for All will replace or refund the items concerned including shipping costs.


Occasions for All reserves the right to substitute any items included in pre-made or customised hampers, baskets or gift boxes of similar or greater value, if for any reason those listed on the web site are unavailable.


If for any reason you change your mind and wish to cancel the order then please let Occasions for All know as soon as possible. If the cancellation is received prior to dispatch then a full refund will be issued.  However if the parcel has already been dispatched then it is up to the purchaser to arrange for and pay for the return postage back to Occasions for All.  A refund for the goods will be issued upon receipt of the item back to Occasions for All. (excluding the return postage costs).


Occasions for All will exercise every reasonable effort to meet the requested despatch date. Occasions for All shall not, however, be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its reasonable control, such as, but not limited to, compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.


No warranty is given by Occasions for All that their web site will be constantly online or free of defects and errors at any time.


Occasions for All collects the information provided by the Purchaser at the time of ordering and uses this information lawfully and in accordance with the Data Protection Act 1998. Information is collected by Occasions for All to process the Purchaser’s order and also to provide the highest level of customer service possible. Occasions for All will not email marketing material to the Purchaser unless prior consent has been obtained.


All designs, text, graphics and their selection and arrangement on this site are the copyright of Occasions for All or it's content providers.  As a visitor to the Occasions for All website you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use. Any other use of materials on this site without Occasions for All prior written consent is strictly prohibited.


None of the above terms affect your statutory rights as a consumer. 

In no event shall the service provider be liable for any damage arising, directly or indirectly, from the use of the information contained on this web site including damages arising from inaccuracies, omissions or errors. Any person relying on any of the information contained on this web site or making any use of the information contained herein, shall do so at its own risk. The service provider hereby disclaims any liability and shall not be held liable for any damages including, without limitation, direct, indirect or consequential damages including loss of revenue, loss of profit, loss of opportunity or other loss.