Terms and conditions

Any use of the Occasions for All website is subject to the user agreeing to the following Terms and Conditions.

These conditions shall apply to all online transactions between Occasions for All (“Occasions for All”) and any person, firm or company (“the Purchaser”) placing an order online with Occasions for All for the manufacture and/or supply of any goods (“the Goods”). Occasions for All, by accepting any order for Goods from the Purchaser, agrees to sell and the Purchaser agrees to purchase such Goods at the price stated on Occasions for All website and on the sole basis of the terms and conditions of Occasions for All stated herein.

1. PRICE

Prices for Goods include Occasions for All standard packaging, and postage or carriage.
In the unlikely event that an incorrect price is shown on our website, Occasions for All reserves the right to abstain from fulfilling the order at that price.  The customer will be notified by email informing them of the correct price, and given the choice to proceed with the order.

2. SECURE ONLINE PAYMENT

Occasions for All provides a secure payment system. Payments can be submitted online using PayPal or there is the option to pay by card  The Purchaser should see a padlock in their browser status bar which indicates that the encryption is taking place. Credit card payments can be made using Visa, Mastercard, Eurocard, Discover, American Express, and Maestro.

Goods will only be despatched once payment has been received in full.

3. DELIVERY

Occasions for All will endeavour to despatch orders within 24 hours of receipt (on week days & sat morning only).  The delivery prices listed on the web site are for delivery service within the UK mainland.  Delivery to the Scottish Highlands and outside the UK mainland should be between 2-7 days, depending upon the destination.

If you are the purchaser/recipient of the parcel and have been provided with a  tracking number, you can check the progress of your order by using the 'Track a parcel' link on the associated website, simply put the number in to the search bar and click 'Go',  Most providers have excellent online tracking capability you will know when it has been delivered. 

Hermes deliveries are required to receive a signature in order to complete the delivery. Your courier will automatically make three attempts to deliver your parcel, usually on consecutive days, before returning the parcel to the depot to await further instructions. If you have missed the first attempt, they will leave a card notifying you of the next delivery date. In most cases, your courier will leave a contact number so you can get in touch directly to reschedule a delivery. Note: As the couriers are self-employed they are not obliged to leave a contact number.

 We will make every effort to deliver within the time stated but we will not be liable for any loss caused to you by late delivery.  If your gift is not delivered within the estimated delivery time which we quote, please contact us by email and we will do our utmost to ensure that your gift is received as quickly as possible.

 If Occasions for All is unable to rectify the problem, having tried to make contact with the Purchaser, then the Goods will be returned to Occasions for All . Thereafter, the Purchaser will incur a re-delivery charge to deliver the Goods again at twice the original cost, since Occasions for All will have incurred a return charge by the carrier. The Purchaser will also be charged for any items which have become unsuitable for sale and need replacing.

Shortly after placing an order an we will send an email to advise the purchaser to track their order.  The purchaser will need to login to obtain a parcel tracking number which will be available on the date of dispatch.  At this point it becomes the responsibility of the purchaser to track their parcel. If a parcel has been delivered and signed for Occasions for All will not be alerted to any problems.  All queries must be received within 3 working days of an expected delivery date.

3a. DELIVERY TO HOSPITALS AND HOTELS
Occasions for All need to state that deliveries to a hotel or hospital address may not be personally delivered to the requested recipient by the courier.  Occasions for All is restricted by the fact that many deliveries which are made to hotels or hospitals are made to a central delivery point such as the main reception, the concierge or the post room (central delivery point).  Tracking may not be available for all deliveries.  Hospital deliveries are often delivered in 'one batch of parcels' which means individual parcel tracking is not possible.

Regrettably, it is impossible for Occasions for All to be responsible for the actions of other people working within the hotel or hospital where delivery is being made.  Occasions for All's  part in the delivery process has been completed once a gift has been delivered to and received by a member of the staff at the central delivery point.  Occasions for All are unable to influence or control the movement or rate of movement of a parcel within the hotel or hospital, especially to determine or guarantee how quickly they will be received by the recipient.  It is the responsibility of the customer to telephone the hotel or hospital before ordering to inquire about their policies.

Although Occasions for All will try to help locate a gift which has not been received by the recipient within a hotel or hospital, we consider the limit of our guarantee and involvement finishes on proof of delivery to the central delivery point, not the recipient.  Should you discover that the guest will not be arriving at the hotel or hospital on the date expected, will not be arriving at all, or has moved location within the hotel or hospital, regrettably Occasions for All will not be able to take responsibility for the parcel, it will become the responsibility of the person ordering the gift to advise the hotel or hospital on what action to take regarding their parcel.

4. COMPLAINTS/CUSTOMER SERVICE

The Purchaser should inform Occasions for All immediately of any problems by  Email: alison@occasionsforall.co.uk. Complaints are taken very seriously by Occasions for All and will be investigated as soon as they are brought to our notice.  We will endeavour to rectify any problems as soon as possible. Please note that the Purchaser is also welcome to contact Occasions for All on any issue relating to their order on the email listed above. Occasions for All's operating hours are from 09:00am GMT to 17:00pm GMT, Monday to Friday only.

5. DAMAGED GOODS

If the Goods are damaged the Purchaser should contact Occasions for All within 3 days of receipt of Goods. Damaged Goods must be returned to Occasions for All, 1 fisher Close, Thrapston, Kettering, Northamptonshire, NN14 4UB, U.K. suitably packaged. Occasions for All will replace or refund the items concerned including shipping costs.

6. SUBSTITUTIONS

Occasions for All reserves the right to substitute any items included in pre-made or customised hampers, baskets or gift boxes of similar or greater value, if for any reason those listed on the web site are unavailable.

7. CHANGE OF MIND

If for any reason you change your mind and wish to cancel the order then please let Occasions for All know as soon as possible. If the cancellation is received prior to dispatch then a full refund will be issued.  However if the parcel has already been dispatched then it is up to the purchaser to arrange for and pay for the return postage back to Occasions for All.  A refund for the goods will be issued upon receipt of the item back to Occasions for All. (excluding the return postage costs).

8. FORCE MAJEURE

Occasions for All will exercise every reasonable effort to meet the requested despatch date. Occasions for All shall not, however, be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its reasonable control, such as, but not limited to, compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.

9. ONLINE PRESENCE

No warranty is given by Occasions for All that their web site will be constantly online or free of defects and errors at any time.

10 . PRIVACY  & COOKIE POLICY

Occasions for All is committed to protecting your personal information.
Our Privacy & Cookie Policy
This Policy explains in detail the types of personal data we collect from you when you interact with us via our website www.occasionsforall.co.uk. It also explains how we’ll store and handle that data, and keep it safe. Rest assured we will respect your privacy and ensure that all sensitive and personal information provided to us is lawfully processed and held in accordance with the General Data Protection Regulations (GDPR).

The information below - updated 24th May 2018 - will explain:

What sort of personal data do we collect.

How we use your personal data.

How we might use your data for marketing

How we protect your personal data

How long will we keep your personal data

Who do we share your personal data with

What are your rights over your personal data

WHAT SORT OF PERSONAL DATA DO WE COLLECT

We ask that you provide information to us for the purpose of processing your order.

We request the following information -

Your full name

Your billing address

Your email address

Your telephone number

A delivery address which may be that of another person

HOW WE USE YOUR PERSONAL DATA
We will use your email address to confirm your order for you and to keep you informed of the progress of your order should any issues arise at any stage of the delivery process. The information you provide us with such as your billing address and telephone number are used solely for the purposes of sending you your goods which you have purchased via our website.

If we are sending your order to a delivery address other than the billing address we will never include your personal details such as on an invoice.

HOW WE MIGHT USE YOUR DATA FOR MARKETING
We collect information from your visit to our site, via google analytics. This information is only used to track browsing patterns and cannot be used to identify you personally.

HOW WE PROTECT YOUR PERSONAL DATA
We understand data security is extremely important to all our customers. Rest assured we will treat your data with the utmost care in the following ways -

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the web page when completing your purchase at the checkout.

Payments on our website are processed through PayPal. The legal basis for this data is contractual and is required to complete your order. This transaction gives us details of your name, full postal address, email address and phone number. If your purchase is to be sent to an address other than the billing address, then we may also have access to the recipient’s full name, full postal address and phone number.

Payment details are held with PayPal, of which we have no control over.

We do no use this data for anything, other than completing your order.

HOW LONG WILL WE KEEP YOUR DATA
We will keep all personal data you have provided for the time it may take for us to process your order - this not only includes processing and confirming delivery of your order but also to satisfy a period of time in which you may wish to return items. Your data will also be kept to comply with legal (accounting & HMRC) obligations. After this time your information will be reviewed & deleted.  Until this time all of our records are stored securely.

WHO DO WE SHARE YOUR DATA WITH

We may share your data with respected third parties we trust. This may include -

Delivery Couriers

Website Developer

This is solely for the purposes of processing your order, for instance, we may have to provide the delivery address to the courier to assist with any issues which may have arisen in preventing the successful delivery of your order.

Our website provider team may have access to our order data when carrying out website updates.

WHAT ARE YOUR RIGHTS OVER YOUR PERSONAL DATA
You have the right to request we delete your data. Again, simply email us at alison@occasionsforall.co.uk so that we can accommodate your request immediately.
 

Contact Details
If you are concerned about the use of information you enter on our website please do not hesitate to send us an email to alison@occasionsforall.co.uk. You can also visit the Information Commissioner's Office website (ICO) which is the UK's independent authority set up to uphold information rights in the public interest. Our full contact details can be found here.

Our Cookie Policy

About Cookies
Cookies are small files that are stored on your computer when you visit a website. The text stored has a variety of uses and in some cases; cookies are required for a website to function properly. A cookie may also be used to improve the visitor's experience on a website. A good example of this is if you leave a website that you have logged into, then return back to it at a later stage, the cookie may allow you to remain logged in or to remember what you added to your shopping basket, so that you won't have to start again.

In most cases it simply enchances your experience of using a particular website.

The most common use of cookies is for the analysis of browsing patterns to find more detailed information about visitor trends. We use cookies to gather information about your visit, this information is collected in an anonymous form. We can see what pages you may have visited for instance (what products you have viewed) and for how long.

The rules regarding cookies have recently changed, and we have explained below how cookies are used on our website

If you are not happy about continuing to browse our website with the use of cookies you do have the option to easily remove any cookies that have been created. Click on the following link to get information on how to prevent or clear cookies from being created on your particular browser -

How to remove cookies from my browser

Security
We will not be held responsible for any breach of security unless this is due to our negligence.

Links on this website
We accept no responsibility for content on web sites linked to from this site. Please let us know of any issues and we will immediately remove any external links from this site.

Your Data
Occasions for All will not email marketing material to the Purchaser unless prior consent has been obtained. We do not intend to use your data for marketing purposes, such as a newsletter, we will ask for your consent first.

Our Contact Details
If you are concerned about the use of information you enter on our website please send us an email to alison@occasionsforall.co.uk

All designs, text, graphics and their selection and arrangement on this site are the copyright of Occasions for All or it's content providers. As a visitor to the Occasions for All website you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use. Any other use of materials on this site without Occasions for All prior written consent is strictly prohibited.

12. JURISDICTION

None of the above terms affect your statutory rights as a consumer.